Laird is committed to delivering best-in-class quality to customers, the relentless pursuit of 100% customer satisfaction and continuous improvement.
We will accomplish this by instilling the following principles at all Laird operations:
1.Management Commitment (Driving Quality/Reliable Fulfillment Customer Satisfaction as a competitive advantage)
2.Ownership for Quality (Each employee takes ownership and is held accountable for the quality of their product/service and process)
3.Responsiveness (Quick response to customers inquiries and concerns)
4.CIP Practices (Driving Innovative solutions throughout Laird via CIP: Continuous improvement Process)
5. Strategy ZERO DEFECT (Laird commits himself to his clients to supply products at the most competitive costs and at the best quality and service levels : With the strict implementation of a “ZERO DEFECT” and “ZERO TOLERANCE” of Quality Culture in all processes).